PEI Corporate Apparel - Terms and Conditions

ORDER PLACEMENT

BY PHONE, FAX OR EMAIL
Orders can be phoned in, faxed or emailed to our Customer Service Department:

TELEPHONE: 866-231-4309
FAX: 800-336-5002
EMAIL: corporatesales@pery.com
BUSINESS HOURS: Monday to Friday 9:00 am - 7:00 pm (EST)

BY WEB SITE
Existing Customers can set up an online account to place orders using our online shopping tool.
Please visit www.pei-corporateapparel.com  and enjoy 24/7 online ordering, availability confirmation and order tracking.

For existing customers, to receive your online access user name and password, please call or email our Customer Service Department.

NEW CUSTOMERS
New customers are required to open an account with Perry Ellis International. Please contact customer service at 866-231-4309 or by email corporatesales@pery.com for a copy of the credit application. You can also access a copy of the credit application on line.

SHIPPING
• Same day blank product shipping is available until 3:00 pm EST (FedEx) and 2:00 pm EST (UPS). Orders of 250 pieces or more may require additional production time. Orders received after 2:00 pm EST (UPS) and 3:00 pm EST (FedEx) will ship the next day. Shipment of goods is subject to credit approval, product availability and volume of orders.

• A $3.95 handling charge will be added to each order of 6 units or less.

• When opening an Account with us, please specify your preferred shipping method. Choice of carrier may be changed to meet your delivery dates and requirements.

• If a preferred shipping method is not selected, orders will ship via FedEx Ground.
  
THIRD-PARTY SHIPMENTS
• When orders are drop-shipped to a third-party, it is the responsibility of the invoiced customer and consignee (decorator) to verify the quality and accuracy of the order prior to decorating.

• If the selected shipping method is third-party shipping, the third-party account number and corresponding billing address must be provided.

EMBROIDERY
4-5 Business Days on embroidery products after swatch and credit approvals. Orders of 250 pieces or more may require additional production time. Please refer to our Embroidery Policy and Price List for detailed embroidery information.

RETURNS
• No returns accepted after 30 days.

• Decorated goods may not be returned. It is the customer's responsibility to inspect all merchandise for correct style, color and size prior to decorating in any way.

• Samples and discontinued items may not be returned.

• If you have an error or discrepancy with an order, please contact our Customer Service Department within 48 hours of receipt of goods and prior to decorating.

• Returns are accepted only with a written return authorization number (RA). The RA number must be clearly marked on the outside of the carton(s).

• All returns must be shipped prepaid. Collect return shipments will not be accepted.

• A 15% restocking charge applies to all returns.

ALL RETURNS ARE TO BE SHIPPED TO:
Perry Ellis International
Attn: Claims Department
7525 NW 48th Street
Miami, Fl 33166

TERMS AND PAYMENTS
• Net terms may be approved upon Perry Ellis International approval of your completed and signed credit application.

• We require a signed State Tax Exemption Certificate on file before shipping your first order.

• If you have any questions regarding your new account, payment terms or invoice please contact credit and collections by phone or by email credit@pery.com.

Credit Cards - we accept Visa, MasterCard, American Express and Discover.